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Effective Date: December 28, 2025
This Privacy Policy ("Privacy Policy") applies to the corporate website accessible at https://wazygoose.com ("Website") and the cloud-based booking and management platform also accessible through that website. This Privacy Policy describes how Wazygoose collects and uses personal information collected through the Website. It also describes the choices available to you regarding the use of, your access to, and how to update and correct your personal information.
Please read the following carefully to understand our views and practices regarding your personal information and how we will treat it. By engaging with the Website and the Platform you acknowledge you have read and understood this Privacy Policy. Data protection laws require companies to describe their role and responsibility when handling personal information.
When users access our Website and view information about us and our technology, communicate with us, create bookings, and use features on the Site, we are the data controller.
When an individual engages with the Platform because their organisation has signed up to a Business plan then:
When an individual signs up as a user of the Platform via an Individual Plan, Wazygoose is the data controller for all personal information provided by that user and collected by the Platform as the user accesses and uses it.
We value your trust. In order to honour that trust, Wazygoose adheres to ethical standards in gathering, using, and safeguarding any information you provide.
We collect and process the following personal information from you:
This is information about you that you give us directly when you interact with us. You may give it to us by filling out a form on our Site, corresponding with us by e-mail, or at an in-person event. It includes information necessary to register for a subscription, pay for a subscription, or place an order for other services we provide. It also includes information shared when you submit a query, report feedback about or a problem within our Site, or any of the other Interactive Services. When you create an account for our Platform, we require you provide first name, last name, and email address. When you purchase a subscription, we will need payment and billing information, often including an address and credit card information.
Additionally, you can provide additional personal information to complete a profile within our system, including:
We will automatically collect information from you each time you visit our Site. This includes technical information, information about your visit, and information about your activity on our Site such as courses searched and viewed, page response times, download errors, length of visit to certain pages, page interaction information (such as scrolling, clicks, and mouseovers), methods to browse to and away from a page, and methods used to contact our sales and support teams. Technical information may also include the Internet protocol address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating systems, and device platform.
This is information we receive about you from third parties that we work closely with to provide, promote, and improve our services. These third parties include business partners, vendors who assist in technical and payment services, analytics providers, and search information providers.
Wazygoose uses the personal information you provide in a manner that is consistent with this Privacy Policy. We use your personal information to provide our services on our Site, including services arising from any obligations set forth in a contract between you and us. These services may include providing access to our booking system, administration of your account, billing, and notifying you of changes to our service or your account. This data will also be used to allow you to participate in the interactive features of our Site or to provide you with information you may have requested from us.
We also use your personal information to share with authorised third-party sports services (such as SquashLevels for national rankings and SquashTV for video recording) based on appropriate legal basis – either our legitimate interest in supporting sport development or your explicit consent where required.
We also use your personal information together with other personally non-identifiable information to help us better understand our users, to personalise and improve your experience with our Site, and to improve the content and functionality of our Site. This may include providing information about our goods and services that we feel may interest you and enhance your interaction with our Site. We will communicate with you about these services via email, telephone, or on our Site. These communications may include newsletters, promotional emails, product updates, or market research requests. We will use your information for this purpose only if you have given your consent to receive marketing material from us at the point we collected your information, where required by law, or otherwise in our legitimate interests, provided these interests do not override your right to object to such communications.
We will use this information in our legitimate interests (where we have considered these are not overridden by your rights), to administer our Site, and for internal operations, including troubleshooting, data analysis, testing, research, and statistical survey purposes. We will also use this information to keep our Site safe and secure, for measuring the effectiveness of how we present content and how we market and advertise. We use non-personally identifiable information in our log files to analyse trends, to administer our Site, to track users' movements in and around our Site, and to gather demographic information about our user base as a whole.
We will combine this information with information you give to us and information we collect about you in our legitimate interests (where we have considered that these are not overridden by your rights). We will use this information and the combined information for the purposes set out above (depending on the types of information we receive).
When you register, or otherwise give us personal information, we will not share that information with third parties without your permission, other than for the limited exceptions already listed. It will only be used for the purposes stated in this Privacy Policy. When Wazygoose is acting as a data processor, we will only process personal information in accordance with the instructions given by the data controller. When Wazygoose is acting as a data controller, we will act in accordance with your permission to offer you our services and as otherwise instructed by you. We will also give you the ability to opt out before we disclose your personal information to a third party or use your personal information for purposes that are fundamentally different than the purpose for which it was originally created.
If you would like to discontinue receiving communications from us, you may update your email preferences by using the "Unsubscribe" link found in emails we send to you or on the Communications Preferences Dashboard located in your member profile on our Site or by contacting us at contactus@wazygoose.com. Please note that we may not include the opt-out information in e-mails that are transactional in nature and are not marketing communications (i.e., e-mails concerning your order, the website's Terms of Use, etc.). You will not have the ability to opt-out of receiving transactional emails via the Communications Preferences Dashboard. If you have questions or concerns regarding a transactional email, please contact us.
Upon request, Wazygoose will provide you with information about whether we hold, or process on behalf of a third party, any of your personal information. To request this information please contact us at contactus@wazygoose.com.
We will provide you with the means to ensure that your personal information is correct and current. If you have registered to use the Platform, we will provide a way for you to access and change your profile on our Platform. We will also allow you to completely delete your profile along with all personal information associated with that profile, although this option may significantly degrade your experience with our Platform. You may request deletion by accessing your profile and clicking on the link available there. Alternatively, you may contact us at contactus@wazygoose.com. We will respond to your request within a reasonable timeframe. Requesting deletion of your account means your personal information is permanently deleted and cannot be retrieved.
For data held by third-party services (such as SquashLevels or SquashTV), you may need to contact them directly to exercise your rights. We provide links to their privacy policies and contact information in the relevant sections of this policy. We can help facilitate requests to third parties if needed.
If you would like to view your personal information that we hold at any time, you may access your profile from our Site.
We retain your information while your account is active or as needed to provide you services. Thereafter, we may retain certain personal information indefinitely as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. We may also retain aggregate information for research purposes and to help us develop and improve our Site and services.
The security of your personal information is important to us. When you enter any information on our Site, your information is sent over an authenticated and encrypted connection using Transport Layer Security (TLS).
We store your personal information only on servers with limited access that are located in controlled facilities, and use a variety of technologies and procedures intended to protect your personal information from loss, misuse, unauthorised access, disclosure, alteration and destruction. Nonetheless, no communication via the Internet can ever be 100% secure, and no security measures can ever be assured to be effective. Accordingly, you are advised to use caution and discretion when determining what personal information to disclose to us.
If you have any questions about security on our Site, contact us as follows:
Email: contactus@wazygoose.com
The data that we collect from you is transferred to, and stored at, a destination in the United Kingdom.
This Privacy Policy applies only to our Site. The Site may contain links to other web sites not operated or controlled by us. The policies and procedures described here do not apply to web sites or other services that Wazygoose does not operate or control. These links from our Site do not imply that we endorse or have reviewed those web sites or other services. We suggest contacting those services directly for information on their privacy policies.
The Site may, from time to time, make chat rooms, message boards, news groups, or other public forums available to its users, whether by way of our own services or by way of the services or features of a third party. Any information that is disclosed in these areas becomes public information and you should exercise caution when using these areas and avoid posting any personal or sensitive information. If a separate login is required to use these areas, please be aware that you may need to also log out separately.
When you purchase a subscription directly from Wazygoose, payment details you provide in the designated checkout page on our Site will be encrypted using the Transport Layer Security (TLS) protocol before they are submitted to us over the internet. Payments made on our Site are made through our payment gateway provider, PayPal ("Payment Processors"), which may be changed from time to time. You will be providing credit or debit card information directly to the Payment Processor which operates a secure server to process payment details, encrypting your credit/debit card information and authorising payment. Information which you supply to the Payment Processor is not within our control and is subject to the Payment Processor's own privacy policy and terms and conditions.
We partner with SquashLevels, the UK's national squash ranking system operated by SquashLevels Ltd, to maintain accurate national rankings and support the development of squash. This integration helps you track your progress, compare your performance with players across the UK, and supports the broader squash community.
As part of standard league administration, we share the following information with SquashLevels:
This data sharing is based on our legitimate interest in supporting national squash rankings and is consistent with standard practice across sports leagues. Your basic match results are already published on the Wazygoose website as part of league administration.
With your explicit consent, we may also share:
You can provide or withdraw consent for enhanced data sharing at any time through your Data Sharing Preferences page in your account settings.
We share data with SquashLevels under two different legal bases:
1. Basic match data: Legitimate Interest
We have a legitimate interest in supporting national squash rankings and sport development. This is consistent with standard practice across all sports leagues. Your match results are already publicly available on Wazygoose as part of league administration.
2. Enhanced data: Explicit Consent
You choose whether to share additional information (date of birth and England Squash membership number) to improve ranking accuracy. This is entirely optional and can be withdrawn at any time.
We've carefully balanced your privacy rights against our legitimate interest in sharing basic match results with SquashLevels. We believe this sharing is appropriate because:
You have the right to:
Opt out: You can opt out of having your match results shared with SquashLevels entirely. When you opt out, your opponents may see "Anonymous Opponent" on SquashLevels for matches with you. Please note that your results will still be published on Wazygoose as required for league administration.
Withdraw consent: You can withdraw consent for enhanced data sharing at any time. This does not affect basic match data sharing unless you opt out completely.
Timing of changes: Changes to your data sharing preferences (opt-out or consent withdrawal) take effect within 24 hours. SquashLevels polls our system nightly, so changes may not be reflected immediately on their platform.
Access your data: You can request what data SquashLevels holds about you by contacting SquashLevels directly through their website or via their privacy policy page.
Request deletion: You can request that SquashLevels delete your data by contacting them directly. Note that deletion may affect your historical ranking data. We can help facilitate deletion requests if needed – contact us at contactus@wazygoose.com.
To manage your SquashLevels data sharing preferences, visit your Data Sharing Preferences page in your account settings.
Match data is transmitted to SquashLevels via secure HTTPS/TLS encrypted connection. Each data transmission is authenticated using secure header-based authentication to prevent unauthorised access.
Important privacy protections:
SquashLevels is a separate data controller and maintains their own privacy practices. For information about how SquashLevels processes your data, please see their privacy policy at https://app.squashlevels.com/doc?doc=privacy_policy.htm.
SquashLevels stores data on servers located in the United Kingdom. No international data transfers are involved in this integration.
Match results shared with SquashLevels are retained by them to maintain historical rankings and ensure continuity of ranking data over time. When you grant enhanced data consent, we share your historical match results along with current results to provide a complete ranking history. If you subsequently withdraw consent or opt out, future matches will not be shared, but historical data already shared with SquashLevels may remain on their system. For information about SquashLevels' specific data retention policies or to request deletion of historical data, please contact SquashLevels directly.
To contact SquashLevels directly regarding your data:
For questions about Wazygoose's SquashLevels integration, contact us at contactus@wazygoose.com.
Some clubs using Wazygoose have installed SquashTV video recording equipment on certain courts. SquashTV provides automated video recording and streaming services for sports clubs.
Currently, the following clubs have SquashTV integration enabled:
If you are a member of a club with SquashTV integration and you consent to receive recording links, we share the following information with SquashTV:
We do NOT share any other personal information (such as payment details, address, or telephone number) with SquashTV.
Data is only shared with SquashTV when ALL of the following conditions are met:
We share your email address with SquashTV based on your explicit consent (Article 6(1)(a) UK GDPR).
You can withdraw your consent at any time through your account settings. Withdrawing consent does not affect bookings already made or recordings already created, but prevents future email sharing.
SquashTV uses your email address solely to send you links to video recordings of your court sessions. Recordings are uploaded to YouTube as unlisted videos (not publicly searchable or listed).
For full details of how SquashTV processes your data, please see the SquashTV Privacy Policy.
When you book a court with recording equipment, you must provide explicit consent to being recorded. This includes:
You have the following rights regarding SquashTV video recordings:
To exercise these rights regarding video recordings, contact your club directly.
To exercise rights regarding email sharing, you can update your consent preferences in your Wazygoose account settings.
Email Addresses: SquashTV retains your email address only for as long as necessary to send recording links. SquashTV does not store email addresses long-term.
Video Recordings: SquashTV retains video recordings in accordance with their retention policy. You can request deletion at any time by contacting your club.
SquashTV is required under our Data Processing Agreement to:
Video recordings are stored on YouTube, which is operated by Google LLC (USA). This involves a transfer of data outside the United Kingdom. SquashTV ensures appropriate safeguards are in place for such transfers in compliance with UK GDPR.
If you are under 16 years of age, you must have permission from a parent or guardian before consenting to video recording or email sharing with SquashTV.
We will notify you of any material changes to how we share data with SquashTV via:
We will conduct compliance audits of our relevant privacy practices to verify compliance with this Privacy Policy. Any Wazygoose employee that we determine has acted in violation of this Privacy Policy will be subject to disciplinary action up to and including termination of employment.
Any questions or concerns regarding our use or disclosure of personal information should be addressed to Customer Support at contactus@wazygoose.com. We will investigate and attempt to resolve any complaints and disputes regarding the use and disclosure of personal information in accordance with the provisions of this Privacy Policy.
As our Site evolves, this Privacy Policy will need to evolve as well to cover new situations. To ensure that you are kept informed of changes, check this Privacy Policy periodically as we will update the date at the top of the document any time we make a change. If we make material changes to this Privacy Policy, we will post the revised policy on this page and will send a notice via email or our Site to all registered users of the Platform. Your continued use of our Site after any such changes constitutes your acceptance of the new Privacy Policy. If you do not agree to abide by these or any future version of the Privacy Policy, you do not have permission to use or access (or continue to use or access) our Site.
Questions or comments regarding this Privacy Policy should be submitted to Wazygoose by e-mail as follows:
Email: contactus@wazygoose.com
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